At DigiFaMar, customer satisfaction is our top priority. We ensure that all products delivered from our partner farmers meet quality, freshness, and safety standards.
A return, replacement, or refund may be requested under the following conditions:
| Condition | Response |
|---|---|
| Damaged products delivered | Eligible for return/replacement/refund |
| Spoiled/perished food items on arrival | Eligible if reported within timeframe |
| Wrong item delivered | Eligible for return or exchange |
| Quality issue not matching description | Eligible for review and refund when validated |
| Change of mind after delivery |
For perishable agricultural goods, timing is critical. Customers must report issues within:
For fresh food items (e.g., fruits, vegetables, meat, grains)
For non-perishable goods and packaged products
Claims made after this period may not qualify for refund or replacement.
To process a return or refund, customers may need to provide:
Clear photos or videos of the damaged/poor-quality product
Order number and proof of purchase
Description of issue and delivery condition
Our team will review and respond within 24–48 hours.
Reach out to our support team via phone, WhatsApp, or email.
Provide clear photos or videos of the damaged/poor-quality product for verification.
Once approved, a pickup or drop-off arrangement will be provided.
Your refund or replacement is processed after confirmation.
Refunds can be issued as:
Processed within 3–7 working days
Instant after approval
Same or similar product
The preferred option will be selected by the customer during complaint submission.
For health and safety reasons, the following cannot be returned:
Orders can be cancelled before dispatch at no cost.
Cancellation is no longer eligible unless covered under valid complaint conditions.
Products sold through third-party farmers or suppliers fall under the vendor's quality responsibility. However, DiFaMar will assist to ensure proper resolution and uphold customer satisfaction.
If you are not satisfied with your order, please reach out to us:
(+234) [Your Number]
8:00 AM – 6:00 PM
Monday – Saturday
Your trust means everything to us.
DiFaMar — Where We Prioritize Our Customers
DiGiFaMaR operates a secure escrow payment system to protect all transactions on the platform
All Payments Are Held in Escrow
Your money is securely held until you confirm successful delivery
Funds Released Only After Delivery Confirmation
You control when the farmer gets paid - only after you receive your order
Automatic Refund if Delivery Not Completed Within 24 Hours
If the farmer doesn't deliver within 24 hours, you automatically get your full refund
Buyer Funds Are Secured Before Delivery
You know the buyer has paid before you deliver - no risk of non-payment
Funds Guaranteed Upon Successful Delivery Confirmation
Once the buyer confirms delivery, your payment is guaranteed and immediately available
Buyer Confirms Receipt via the App
After receiving the order, buyer taps "Received" button in the app
A 6-Digit Release Code is Generated
System sends a unique 6-digit code to the buyer
Farmer Must Enter the Code to Unlock Funds
Farmer enters the 6-digit code and funds are released instantly to their wallet
If delivery is not completed within 24 hours:
Escrow is Canceled
The transaction is automatically canceled by the system
Funds Are Refunded to the Buyer
Full refund is automatically processed back to the buyer's original payment method
DiGiFaMaR acts solely as a neutral escrow facilitator and does not take ownership of goods. We hold funds securely until delivery is confirmed by both parties. This system protects both buyers and farmers, ensuring fair and secure transactions.
Our escrow system has processed thousands of transactions with a 99.8% satisfaction rate. Your security is our priority.