Return & Refund Policy

At DiFaMar, customer satisfaction is our top priority. We ensure that all products delivered from our partner farmers meet quality, freshness, and safety standards.

1

Eligibility for Return/Replacement

A return, replacement, or refund may be requested under the following conditions:

Condition	Response
Damaged products delivered	Eligible for return/replacement/refund
Spoiled/perished food items on arrival	Eligible if reported within timeframe
Wrong item delivered	Eligible for return or exchange
Quality issue not matching description	Eligible for review and refund when validated
Change of mind after delivery	Not eligible

2

Reporting Timeframe

For perishable agricultural goods, timing is critical. Customers must report issues within:

24 Hours

For fresh food items (e.g., fruits, vegetables, meat, grains)

48 Hours

For non-perishable goods and packaged products

Claims made after this period may not qualify for refund or replacement.

3

Proof Required

To process a return or refund, customers may need to provide:

Clear photos or videos of the damaged/poor-quality product

Order number and proof of purchase

Description of issue and delivery condition

Our team will review and respond within 24–48 hours.

4

Return Process

1

Contact DiFaMar Support

Reach out to our support team via phone, WhatsApp, or email.

2

Submit Proof of Issue

Provide clear photos or videos of the damaged/poor-quality product for verification.

3

Approval & Arrangement

Once approved, a pickup or drop-off arrangement will be provided.

4

Refund or Replacement Processed

Your refund or replacement is processed after confirmation.

5

Refund Options

Refunds can be issued as:

Bank Refund

Processed within 3–7 working days

Store Credit

Instant after approval

Replacement

Same or similar product

The preferred option will be selected by the customer during complaint submission.

6

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

Opened or partially consumed food items

Products damaged due to improper handling/storage by customer

Items not in their original delivered condition

Orders unverified or reported after the allowed timeframe

7

Order Cancellation

Before Dispatch

Orders can be cancelled before dispatch at no cost.

After Dispatch or Delivery

Cancellation is no longer eligible unless covered under valid complaint conditions.

8

Marketplace Vendor Responsibility

Products sold through third-party farmers or suppliers fall under the vendor's quality responsibility. However, DiFaMar will assist to ensure proper resolution and uphold customer satisfaction.